How do I check the status of a case? (2024)

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How do I check the status of a case?

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How do I check the status of a case? (3)

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How do I check the status of a case? (6)

Eubank

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‎07-20-202006:28 AM

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Product: Pavillion Convertilbe x360

I submitted a warranty dispute last week and have the confirmation email. However, there is NO information about when I can expect an answer or even how/where to check my case status. The HP website is most UNHELPFUL in this regard: nothing in the search or virtual assistant. I had to leave the site and google the question just to get this far. So how do I check my case?

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How do I check the status of a case? (8)

How do I check the status of a case? (9)Betty0610

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‎07-22-202010:14 AM

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@Eubank

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!


I am an HP Employee

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How do I check the status of a case? (11)

DG1011

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‎08-09-202002:12 AM

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How to update my device to Windows 11, version 23H2?

I have the exact same problem where I have submitted a warranty dispute claim and have received a case number.

Please can you send details of how to check up status with HP.

Thanks

6 people found this reply helpful

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How do I check the status of a case? (13)

How do I check the status of a case? (14)The_Fossette

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‎08-10-202004:56 PM

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@DG1011

I reviewed your post and I understand that you are facing issues with the warranty information of your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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How do I check the status of a case? (16)

DG1011

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‎08-11-202001:33 AM

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Hi, I had already done as you suggested.

I have received a case number for my warranty claim.

The problem is that it has gone silent from HP end, and I want to check status with HP and chase them up to get a resolution.

Thanks

Tags (2)

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  • HP only registers cases but doesn't close them. It's been 24 days since I raised my case
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9 people found this reply helpful

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How do I check the status of a case? (19)The_Fossette

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‎08-11-202007:09 PM

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@DG1011

Have you tried calling the support team? Did you get a contact number to reach support?

Cheers!

The_Fossette
I am an HP Employee

1 person found this reply helpful

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How do I check the status of a case? (21)

How do I check the status of a case? (22)JessikaV

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‎02-24-202304:28 AM

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Hello,

JessikaV
HP Support Community Administrator

I work on behalf of HP
How do I check the status of a case? (24)

3 people found this reply helpful

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How do I check the status of a case? (25)

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